Compare the dimensions on the product page with the room, ceiling height and furniture below the fixture. For chandeliers and pendants, also consider the overall drop and clearance. If you are unsure, send us the product link, room measurements, ceiling height and a photograph or floor plan.

Yes. Screen settings, lighting conditions and natural material variation can affect how a finish appears. Contact us with the product link and the option you are considering, and we will provide available detail images or guidance. Reasonable variation does not affect rights that cannot lawfully be excluded.

Included components vary by product and destination. Review the product description and specifications for bulb base, wattage, voltage, color temperature or integrated LED information. Contact us before ordering if compatibility or inclusion is important to your project.

We recommend that hardwired lighting is installed by a qualified electrician in accordance with the supplied instructions and all applicable local electrical and building requirements. Confirm ceiling support, voltage and dimmer compatibility before installation.

Selected designs may be adjusted in size, finish, drop length, cord length, canopy, arrangement or configuration. Feasibility depends on the product and technical requirements. Visit Customized Services to begin a request.

Send the product link or reference image, required dimensions, ceiling height, desired finish, installation location, quantity and target timeline. Room photographs, drawings or a floor plan help our team understand proportion and placement.

After reviewing the request, we will confirm feasibility, specifications, price and an estimated production or delivery timeline in writing. The approved custom quotation takes priority over general website estimates.

A customized or personalized order may normally be cancelled only before production or modification begins. Once production has started, it cannot normally be cancelled or returned for change of mind. This does not limit rights relating to confirmed damage, defects, incorrect supply or mandatory consumer law.

Depending on destination, currency, device and provider eligibility, checkout options may include Visa, Mastercard, American Express, JCB, Maestro, PayPal, Google Pay, Klarna and Afterpay. Only the methods shown during checkout are available for that transaction. See Payment Methods for details.

Checkout uses an encrypted HTTPS connection and payment-provider processing. Tinuse Light will never ask you to send a complete card number by email or messaging. Billing and order information is handled under our Privacy Policy.

An order number and purchase summary are sent to the email address used at checkout after the order is received. Check the spam or promotions folder if it is not visible. The order confirmation is not a dispatch notice.

Contact us as soon as possible. For a standard product that has not entered dispatch processing, we will make reasonable efforts to change or cancel the order. Customized products may normally be cancelled only before production or modification begins. A request is confirmed only when acknowledged by Tinuse Light.

We deliver within the United States and to international destinations served by our carriers. Product size, local rules or service restrictions may affect availability. Review our Shipping Policy or contact us for a specific destination.

Complimentary standard shipping is available on eligible U.S. website orders, with no minimum purchase. Standard products normally require 3–5 business days to prepare, and most standard U.S. orders are estimated to arrive approximately 3–4 weeks after order confirmation, including typical preparation and transit time.

Tracking information is emailed when each parcel is dispatched. Large lighting orders, separate components or products prepared at different times may use several cartons with different tracking numbers and delivery dates.

Amounts expressly shown and collected at checkout are included in the order total. Unless confirmed otherwise in writing, import duties, taxes or customs charges not collected at checkout remain the recipient’s responsibility. Expedited, oversized or remote-area delivery may involve an additional charge, but no exceptional shipping charge is added without disclosure and customer approval.

You may request a return of an eligible standard product within 30 calendar days of delivery. Once approved, the item must be shipped within 14 calendar days using the instructions and designated return address supplied by Tinuse Light.

The product must be unused, uninstalled, unwired, unmodified and undamaged, with all original components and proof of purchase. Original packaging should be used wherever reasonably possible. Customized, installed or final-sale items are normally not returnable for change of mind.

There is no general restocking fee for an eligible standard product returned complete and in original condition. For confirmed damage, defects, missing parts or incorrect supply, Tinuse Light covers reasonable return or replacement shipping as instructed. For an eligible change-of-mind return, the customer is responsible for tracked and appropriately insured return shipping.

Contact us before sending any product. If approved, we will provide the correct warehouse address and shipping instructions; our Hong Kong office does not accept returned products. Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. See the complete Return & Refund Policy.

Whenever possible, contact us within 7 calendar days. Keep all packaging and do not install or discard the product while the claim is reviewed. Provide the order number, a description, clear product photos or video, photographs of the outer and inner packaging, and a photograph of the shipping label.

Check the delivery location, building reception, household members and immediate neighbours, then contact the carrier and Tinuse Light promptly. For stalled or confirmed lost shipments, we will open an investigation and provide an appropriate replacement, refund or other solution after reviewing the available evidence.

Yes. Tinuse Light supports designers, hospitality teams, retailers and professional lighting buyers with project enquiries, product guidance and selected custom requirements. Visit B2B Professional to discuss your project.

Email info@tinuselight.com, call +852 4657 1205, or use WhatsApp. Include the product link or order number and the details needed for us to review your question efficiently.