CUSTOMIZED SERVICES

CUSTOM SERVICES FOR CLIENTS

We are a factory & accept custom orders.

Our Custom Services for Clients are designed to provide tailor-made solutions that meet your unique needs and design specifications. Whether you want to modify an existing product or create a completely new design from scratch, our team will work closely with you to ensure that the final product meets your expectations.

Your Exclusive Customization Service

If you have customization project needs, we will provide comprehensive professional support. A dedicated account manager will be assigned to liaise with you, and we will form an exclusive team consisting of business managers, designers, and production supervisors to ensure the smooth progress of the project. Whether it's the initial project alignment, product design and manufacturing, or logistics coordination, we offer a one-stop service with efficient project management. In the final stage, we will also arrange for specialized personnel to assist with installation, ensuring that your project is completed smoothly while optimizing costs for the best possible outcome.

Next, let us share more details about our customization services.

1.Provide Inquiry

Please send us all the relevant materials required for your project. We are equipped to handle a wide range of documents, and you can bundle all necessary files and send them to our account manager. The account manager will assist in organizing these documents and forward them to our professional designers and production team for detailed review and processing.

PDF

Your project PDF information

JPGE

Your project image materials

CAD

Your project CAD drawing files

3D

Your project 3D files

PPT

Your project PPT materials

ZIP

Please package the files and send them to us.

2.Quotation Confirmation & Contract Signing

Our account manager will carefully organize your materials and provide you with a detailed product quotation and the relevant contract documents.

If you wish to preview the drawings or visualizations, you only need to pay a partial design fee. We will provide you with the drawings or models to give you a clear representation of the final product. This design fee will be refunded after the contract is signed or deducted from the deposit.

3.Product Drawing Confirmation

Our design team will provide detailed drawings to confirm the specifics of the product and compile them into a PDF document for your review. If necessary, we will also provide 3D renderings to help you gain a clearer understanding of the product's structure and visual effects, ensuring the smooth completion of your project.

4.Production Progress Report

We will closely monitor your order throughout the process and provide regular updates on the production progress. Additionally, we will maintain constant communication with you to ensure timely feedback on the latest developments and status of your project.

5.Pre-installation

Before packaging, we will conduct a pre-installation of the product and provide you with photos for confirmation. Once confirmed, you can proceed with the payment of the final balance and coordinate logistics information with our account manager.

6.Logistics Arrangement

We will discuss and provide logistics solutions with you. If needed, you can utilize our logistics channels, which are comprehensive and designed to meet your various needs.

Sea Freight

Air Freight

Truck Delivery

DHL

FEDEX

UPS

7.Installation Guidance

Once the goods are delivered to your designated project location, we will fully assist you in ensuring a smooth installation process. We will provide the necessary technical support. If you require our technicians to visit the project site, we will offer a reasonable cost proposal based on your needs and arrange for professional personnel to assist on-site.

8.After-Sales Service

Rest assured, our after-sales service will be clearly outlined in the contract to ensure it aligns with the interests of both parties. We are committed to promptly addressing after-sales issues and will work closely with you to resolve any concerns quickly, ensuring the smooth completion of your project.

If you have any further needs or inquiries, please fill out the form below and contact our account manager. We will reach out to you as soon as possible.

FEEL FREE TO CONTACT US

If you require a custom project or have specific customization needs, please do not hesitate to contact us.

Professional Support

Our expert sales and design teams are available to assist you throughout the process.

Clear Customization Process

We offer a comprehensive and well-defined customization procedure, which our team will explain in detail to make it easier for you to understand each step.

Required Materials and Documentation

We will guide you on the materials necessary for your project and provide detailed quotations, samples, and technical drawings.

Project Considerations and Timeline

We will inform you of any important considerations and provide an estimated timeline for project completion.

Shipping and Installation

We also offer shipping services to ensure smooth delivery and completion of your project. Our experienced professionals are available to provide on-site installation guidance.

Please contact us, and we will respond within 24 hours.

TINUSE LIGHT

B2B Professional

Professional Customization Service with Dedicated One-on-One Support