Shipping Policy

Shipping Policy

This policy is applicable to orders within the United States. It is crafted to ensure your complete understanding of our shipping guidelines and operational procedures. Your placement of an order at this establishment constitutes your acceptance of the terms stipulated in this document.
 

A. Shipping Costs

We are pleased to offer complimentary shipping on all orders, with no minimum purchase requirement.
 

B. Transit, Handling, and Order Cut-off Time

  • Transit Time: Most orders are delivered within 3 to 4 weeks from the time of placement.
  • Order Cut-off Time: The deadline for placing orders is 10:00 PM Hong Kong Standard Time (HK).
  • Handling Time: Orders require one to two business days for processing, from Monday to Friday.

    C. Delivery Terms

    For the delivery of products, we utilize Standard Shipping services.
     

    D. Order Acceptance and Pricing

    We reserve the right to refuse or cancel any order for various reasons at any time. Orders may require additional verification or information before acceptance, including but not limited to, verification of phone number and address. To prevent fraud with credit or debit card transactions, we may seek validation of your payment details and personal information. This validation process may include checks of identity, place of residence, or banking information. Orders suspected of being placed with fraudulent intent are subject to immediate cancellation.
    Although we strive to provide accurate pricing information, discrepancies may occur. If an item is priced incorrectly, we reserve the right, at our discretion, to contact you for further instructions or cancel your order with notification. We retain the authority to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged.
     

    E. Post-Order Procedure

    Upon placing your order, you will receive a confirmation email containing your order number and receipt. Should this email not appear in your inbox, please check your spam folder. If you do not receive a confirmation email, contact us at info@tinuselight.com or call +852 46571205 with the subject "Order Confirmation Not Received" for assistance.
     

    F. Order Status Inquiries

    To check the status of your order, use the tracking number provided in the email. If you have not received a tracking number within seven business days, please contact us at info@tinuselight.com or call +852 46571205 for support.
     

    G. Address Changes

    Once an order is in transit, we are unable to modify the delivery address. If you need to change your delivery address, please contact us within 24 hours of your order placement at info@tinuselight.com or call +852 46571205.
     

    H. Cancellations

    Cancellations are accepted any time before an order is dispatched. If your order has already been shipped, please refer to our refund policy for further instructions.
     

    I. Damaged Parcels

    Should you receive a damaged parcel, we advise rejecting the delivery from the courier and immediately contacting our customer service. If the parcel was delivered in your absence, please contact customer service promptly for guidance on the next steps.
    For any additional assistance or inquiries, please do not hesitate to reach out to our customer service team.