Shipping Policy

Shipping Policy (Applicable to U.S. and International Orders)

This policy applies to all orders placed within the United States and other countries. By placing an order on our website, you agree to the conditions outlined below.

A. Shipping Costs

U.S. Orders: We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
International Orders: We also support international shipping. Transit times and costs vary by destination. Please contact our sales team in advance to confirm shipping methods, estimated delivery times, and fees.
Expedited / Upgraded Services (Air Freight / Courier): If you require faster delivery, please contact our sales team before ordering. Additional charges for expedited or air freight services are the responsibility of the customer. Standard product prices include shipping only.

B. Transit Time, Handling, and Order Cut-off Time

Transit Time (U.S. Orders): Most orders are delivered within 3 to 4 weeks from the date of purchase.
International Orders: Transit times vary by destination and shipping method. Confirm details with our sales team prior to ordering.
Order Cut-off Time: Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST).
Handling Time: Orders require 3–5 business days (Mon–Fri) for processing. A confirmation email will be sent before shipment; dispatch occurs only after you verify the order information.

C. Delivery Terms

All products ship via standard services. International and expedited orders will use suitable carriers based on destination and service requirements.

D. Order Acceptance and Pricing

We reserve the right to refuse or cancel any order at any time. Additional verification (e.g., phone/address confirmation) may be required. To prevent fraud, we may validate payment details and personal information, including identity and banking checks. Orders suspected of fraud will be canceled immediately.

While we strive for accurate pricing, errors may occur. If an item is listed at the wrong price, we will contact you for instructions or cancel the order with notice. We reserve the right to refuse or cancel any order, even if confirmed and charged.

E. Order Confirmation

After placing your order, you will receive a confirmation email with your order number and receipt. If it does not appear in your inbox, please check your spam folder. If still not received, contact us at info@tinuselight.com or call +852 46571205 with the subject “Order Confirmation Not Received.”

F. Order Tracking

You can track your shipment using the tracking number in your confirmation email. If you have not received a tracking number within 7 business days, contact our customer service team at info@tinuselight.com or call +852 46571205.

G. Address Changes

After dispatch, we are unable to change the delivery address. If you need to update it, please contact us within 24 hours of placing the order at info@tinuselight.com or +852 46571205.

H. Cancellations

You may cancel your order any time before shipment. If the order has been dispatched, please refer to our Refund Policy for further instructions.

I. Damaged Parcels / Returned Shipments

If your parcel arrives damaged, we recommend refusing delivery and immediately contacting our customer service team. If it was delivered in your absence, please contact us for next steps.

If the shipment has already been dispatched and is in delivery, but the customer fails to answer the phone or respond to emails, resulting in the parcel being returned to the logistics warehouse, any resulting storage or return fees will be borne by the customer. Such charges are not the responsibility of our company.

Need Help?

Email: info@tinuselight.com

Tel: +852 46571205