FAQs

FAQs

Thank you for your interest and support of Tinuse Light!
Below are some commonly asked questions along with their answers, aiming to provide you with a better understanding of our services:

All orders placed on our website qualify for complimentary shipping.
Yes, we accept returns and exchanges. If you're dissatisfied with your purchase or need a different size, simply contact our customer service team within a specified timeframe after receiving the product and explain the reason. Please ensure the item is in its original condition, with all labels, tags, and packaging intact. For more details, please refer to our return policy page.
We accept American Express, Mastercard, Visa, and PayPal as payment methods. You can select the most convenient option during the checkout process to complete your payment.
If you need to cancel or make changes to an order, please reach out to our customer service team promptly. If the order has not yet been shipped, we will endeavor to accommodate your request. However, if the order has already been dispatched, you may need to initiate a return as per our returns policy.

We hope the information provided addresses your queries. Should you have any further questions or require additional assistance, please don't hesitate to contact our customer service team. We are here to assist you!

Our return policy extends for 30 days.
There is no restocking fee applied to returns.
Return shipping for defective products is completely free of charge.

For returns due to remorse, you are responsible for covering the return shipping costs. You will be charged the actual cost of return shipping.

You can return your item by mail.
For defective products, you can download and print the return shipping label.

For returns due to customer remorse, it is the customer's responsibility.

If you have any questions, send us a message to our email address info@tinuselight.com or call us at +852 46571205. Thanks!

Contact info

OFFICE UNIT B 9/F THOMSON COMM BLDG 8 THOMSON RD, Hong Kong, 999077, HK
+852 46571205
Mon – Fri : 8:30AM – 5:30PM (GMT+8)

Subscribe to us

Subscribe to us for the latest updates.