All orders placed on our website qualify for complimentary shipping.

Yes, we accept returns and exchanges. If you're dissatisfied with your purchase or need a different size, simply contact our customer service team within a specified timeframe after receiving the product and explain the reason. Please ensure the item is in its original condition, with all labels, tags, and packaging intact. For more details, please refer to our return policy page.

We accept American Express, Mastercard, Visa, and PayPal as payment methods. You can select the most convenient option during the checkout process to complete your payment.

If you need to cancel or make changes to an order, please reach out to our customer service team promptly. If the order has not yet been shipped, we will endeavor to accommodate your request. However, if the order has already been dispatched, you may need to initiate a return as per our returns policy.
We hope the information provided addresses your queries. Should you have any further questions or require additional assistance, please don't hesitate to contact our customer service team. We are here to assist you!

Our return policy extends for 30 days.

There is no restocking fee applied to returns.

Return shipping for defective products is completely free of charge.
For returns due to remorse, you are responsible for covering the return shipping costs. You will be charged the actual cost of return shipping.

You can return your item by mail.

For defective products, you can download and print the return shipping label.
For returns due to customer remorse, it is the customer's responsibility.

1. Color Discrepancies: As color variations may occur between batches, please review product images carefully before placing your order. Contact our sales team for color confirmation if needed.
   
2. Accessory Length: Our standard accessories are provided as complimentary items. For longer or additional accessories, please make a note or contact our sales team before ordering.
   
3. Light Source Issues: Returns or refunds are not accepted for color temperature or brightness preferences. Light bulbs are complimentary, and specific requests should be made at the time of order.
   
4. Delivery Time: Returns or refunds will not be accepted due to delivery delays. Expedited shipping is available at an additional cost, which is the customer's responsibility.
   

1. Return and Refund Responsibility: If consumers request a return or refund due to personal reasons (e.g., not meeting their needs, improper use), they may be required to bear the return shipping cost or pay related processing fees.
   
2. Damage Compensation: If consumers damage the product or cause harm to third parties while using it, they may be liable for compensation.
3. False Representation: If consumers provide false information or intentionally conceal important details (such as improper use or product modifications) during the purchasing process, they may be held accountable.
4. Breach of Contract: If consumers fail to fulfill their obligations under the contract (e.g., not paying on time or refusing to accept the goods), they may be liable for breach of contract.
5. Violation of Return/Exchange Policy: If consumers violate the seller's return and exchange policy (e.g., requesting a return when clearly informed that returns are not accepted), the seller may refuse the return, and the consumer may not receive a refund.
6. Consumer Liability: Consumers are responsible for ensuring they comply with applicable laws and regulations regarding product usage, safety, and any warranties or guarantees offered by the seller. Failure to do so may result in legal consequences.

We will assert our legal rights directly. If a consumer initiates a refund or legal action with their credit card company without prior communication with us and without following our return procedures—regardless of whether the product has been shipped—we will collect relevant evidence and pursue legal action. This may include holding the consumer accountable for any damages to our interests and potentially filing a lawsuit in the local jurisdiction.

If you have any questions, send us a message to our email address info@tinuselight.com or call us at +852 46571205.

Thanks!