Return Reasons

Product Quality Issues or Shipping Damage: We provide free return and exchange services.

Customer Personal Reasons: If you are not satisfied with our lighting products, the return shipping cost will be borne by the customer.

We hope you are satisfied with your order at tinuselight.com. If any issues arise, please contact us through the “Contact Us” page or reply to our shipping notification email, and we will assist you promptly.

30-Day Return and Exchange Policy

Eligibility: Returned products must remain in the condition received—unused, with intact tags, and in the original packaging. A receipt or proof of purchase is required.

Initiate a Return: Please contact info@tinuselight.com to start the return process. Our customer service team will provide the nearest return address based on your location to ensure a smooth return.

Return Process: Once the return is approved, we will provide detailed instructions for returning the item. Unauthorized returns will not be accepted.

Please contact us before initiating a return to select the most suitable return option based on your situation. We are committed to providing a smooth return experience.

Shipping Fees

Non-refundable: Shipping fees incurred after delivery are non-refundable. Shipping fees for orders not yet dispatched may be refunded.

Customer Responsibility: For returns due to personal reasons, the customer will bear the shipping cost, depending on the chosen courier service. Common reasons include:

• Product does not meet expectations
• Incorrect size
• Color does not match expectation
• Changed mind or no longer needed
• Ordered wrong product or quantity
• Did not read product description carefully

Order Confirmation & Shipping Notification

Order confirmation will be sent immediately after placing the order.

Shipping confirmation will be sent within 2-7 days after order confirmation.

If you do not receive a confirmation email, please contact info@tinuselight.com.

Partial / Full Refund & Exchange Eligibility

• Product damaged or changed due to our error
• Product does not match the description
• Product returned to sender
• Product not delivered within 90 days

Non-Refundable Items

• Items returned after the 30-day period
• Orders exceeding $5,000
• Customized products
• Misunderstandings regarding items marked as non-discountable

For non-refundable items, the customer is responsible for return shipping. We reserve the right to deduct up to 70% of the product cost and service fees from the total refund amount.

Return Process Steps

1. Confirm whether the order is eligible for return or exchange
2. Submit a return request to info@tinuselight.com
3. Confirm refund amount
4. Follow the return instructions provided by customer service
5. Customer bears return shipping cost (if applicable)
6. Provide courier tracking number
7. After receiving the returned item, we will complete the refund within 3-5 business days

EU 14-Day Cooling-Off Period

According to EU regulations, you have the right to cancel or return your order within 14 days without providing a reason. Items must remain in original condition, unworn or unused, with intact tags and original packaging. Proof of purchase is required.

Refund Process

Once the return is approved, the refund will be processed to your credit card or original payment method, typically within 7-14 business days. For exact timing, please consult your bank or credit card provider.

Delayed or Missing Refunds

• Confirm your bank account information
• Contact your credit card company
• Contact your bank
• If the refund is still not received, please contact us via the “Contact Us” page

Order Cancellation

Orders can only be canceled within 4 hours of confirmation; after that, cancellation and refunds are not possible. If the order has not yet been shipped, please contact us to confirm cancellation options.

Return Address

Please consult our sales representative. We will provide the nearest return address to facilitate your return.

Additional Information

For more details, please refer to our Refund and Return Policy in the footer of the website.

Shipping Policy (Applicable to U.S. and International Orders)

This policy applies to all orders placed within the United States and other countries. By placing an order on our website, you agree to the conditions outlined below.

A. Shipping Costs

• U.S. Orders: We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
• International Orders: We also support international shipping. Transit times and costs vary by destination. Please contact our sales team in advance to confirm shipping methods, estimated delivery times, and fees.
• Expedited / Upgraded Services (Air Freight / Courier): If you require faster delivery, please contact our sales team before ordering. Additional charges for expedited or air freight services are the responsibility of the customer. Standard product prices include shipping only.

B. Transit Time, Handling, and Order Cut-off Time

• Transit Time (U.S. Orders): Most orders are delivered within 3 to 4 weeks from the date of purchase.
• International Orders: Transit times vary by destination and shipping method. Confirm details with our sales team prior to ordering.
• Order Cut-off Time: Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST).
• Handling Time: Orders require 3–5 business days (Mon–Fri) for processing. A confirmation email will be sent before shipment; dispatch occurs only after you verify the order information.

C. Delivery Terms

All products ship via standard services. International and expedited orders will use suitable carriers based on destination and service requirements.

D. Order Acceptance and Pricing

We reserve the right to refuse or cancel any order at any time. Additional verification (e.g., phone/address confirmation) may be required. To prevent fraud, we may validate payment details and personal information, including identity and banking checks. Orders suspected of fraud will be canceled immediately.

While we strive for accurate pricing, errors may occur. If an item is listed at the wrong price, we will contact you for instructions or cancel the order with notice. We reserve the right to refuse or cancel any order, even if confirmed and charged.

E. Order Confirmation

After placing your order, you will receive a confirmation email with your order number and receipt. If it does not appear in your inbox, please check your spam folder. If still not received, contact us at info@tinuselight.com or call +852 46571205 with the subject “Order Confirmation Not Received.”

F. Order Tracking

You can track your shipment using the tracking number in your confirmation email. If you have not received a tracking number within 7 business days, contact our customer service team at info@tinuselight.com or call +852 46571205.

G. Address Changes

After dispatch, we are unable to change the delivery address. If you need to update it, please contact us within 24 hours of placing the order at info@tinuselight.com or +852 46571205.

H. Cancellations

You may cancel your order any time before shipment. If the order has been dispatched, please refer to our Refund Policy for further instructions.

I. Damaged Parcels / Returned Shipments

If your parcel arrives damaged, we recommend refusing delivery and immediately contacting our customer service team. If it was delivered in your absence, please contact us for next steps.

If the shipment has already been dispatched and is in delivery, but the customer fails to answer the phone or respond to emails, resulting in the parcel being returned to the logistics warehouse, any resulting storage or return fees will be borne by the customer. Such charges are not the responsibility of our company.

Need Help?

Email: info@tinuselight.com

Tel: +852 46571205