Io Sospeso1 Pendant Light

General Return Reasons:

Product Quality Issues or Shipping Damage: We offer free return and exchange services.

Customer Preference: If you are not satisfied with our lighting products, return shipping costs will be your responsibility.

We are confident that you will be delighted with your order from tinuselight.com. However, if you encounter any issues, please reach out to us via our Contact Us page or by responding to our shipping update emails, and we will do our best to resolve the matter.

30-Day Return and Exchange Policy:

Eligibility: To be eligible for a return, your item must be in the same condition as when you received it—unused, with all tags intact, and in its original packaging. A receipt or proof of purchase is also required.

Initiating a Return: To begin the return process, please contact us at info@tinuselight.com. We have offices in both the United States and China. Our support team will provide you with the appropriate return address based on your location to ensure a smooth return process.

Return Process: Once your return request is accepted, we will send you the return address and instructions for shipping the item back. Any items sent back without prior authorization will not be accepted.

Before initiating a return, we kindly ask that you contact us to discuss the most suitable return solution based on your specific situation. We strive to provide a seamless return experience.

Shipping Costs:

Non-refundable: Shipping costs are non-refundable once we have fulfilled our delivery obligations. If the package has not yet been shipped, a refund can be issued.

Customer Responsibility: If the return is due to consumer-related reasons, the customer is responsible for return shipping costs. The exact amount will depend on the courier service you select. Typical reasons include:

• The product did not meet expectations.
• The size was too small or too large.
• The color did not meet expectations.
• You changed your mind or no longer need the product.
• Incorrect item or quantity was ordered.
• The product description was not thoroughly reviewed.

Order Confirmation and Shipping Confirmation:

Order confirmations are sent immediately after your order is placed.

Shipping confirmations will be sent 2-7 days after the order is confirmed.

If you do not receive these confirmations, please contact us at info@tinuselight.com.

Partial/Full Refund and Replacement Eligibility:

• Items that arrive in a damaged or altered condition due to our error.
• Items that do not match the product description.
• Items returned to the sender without delivery.
• Items that are not delivered within 90 days.

Non-Refundable Items:

• Items outside the 30-day return window.
• Purchases exceeding $5,000.
• Customized items.
• Misunderstandings regarding clearly marked non-discounted products.

For items that do not qualify for a refund, customers will bear the return shipping costs. We reserve the right to deduct up to 70% of the product's cost and a service fee from the total refund.

Return Policy Steps:

1. Determine whether your order qualifies for a refund/return.
2. Submit a return request to info@tinuselight.com.
3. Confirm the refund amount with us.
4. Follow the return address and labeling instructions provided.
5. Return the item at your own expense.
6. Provide us with the tracking number of your shipment.
7. We will process your refund within 3-5 business days of receiving the returned item.

European Union 14-Day Cooling Off Period:

As per EU regulations, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn or unused, with tags, and in the original packaging. Proof of purchase is required.

Refund Process:

If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 7-14 business days. For more accurate processing times, please contact your bank or credit card issuer.

Late or Missing Refunds:

• Double-check your bank account.
• Contact your credit card company.
• Contact your bank.
• If you still have not received your refund, please contact us via our Contact Us page.

Order Cancellation:

Orders can only be canceled within 4 hours of confirmation. After this time, refunds are not available. If the order has not been shipped, please contact us to check the cancellation options.

Return Address:

Company Name: HJK TRADING
Address: 5228 Edison Ave, Chino, CA 91710
Contact Person: James Ke
Phone: +1 6268936835
Email: info@tinuselight.com

Shipping Policy (Applicable to U.S. Orders)

This policy applies to all orders placed within the United States and is designed to ensure you fully understand our shipping procedures and terms. By placing an order, you agree to the conditions outlined below.

A. Shipping Costs
We are pleased to offer free shipping on all orders, with no minimum purchase requirement.

B. Transit, Handling, and Order Cut-off Time

• Transit Time: Most orders are delivered within 2 to 3 weeks from the time the order is placed.
• Order Cut-off Time: Orders must be placed before 10:00 PM Hong Kong Standard Time (HKST).
• Handling Time: Orders require 1 to 2 business days for processing, from Monday to Friday.

C. Delivery Terms
We use Standard Shipping services for all product deliveries.

D. Order Acceptance and Pricing
We reserve the right to refuse or cancel orders for any reason at any time. Additional verification or information may be required before accepting your order, such as confirmation of your phone number or address. To prevent fraudulent transactions, we may validate your payment details and personal information, including checks on your identity and banking information. Orders suspected of fraud will be canceled immediately.

While we strive for accurate pricing, discrepancies may occur. If an item is listed at the wrong price, we will contact you for instructions or cancel your order with notification. We reserve the right to refuse or cancel any order, even if confirmed and charged to your credit card.

E. Post-Order Procedure
Once your order is placed, you will receive a confirmation email with your order number and receipt. If you do not see this email in your inbox, please check your spam folder. If you do not receive an email, contact us at info@tinuselight.com or call +852 46571205 with the subject line "Order Confirmation Not Received."

F. Order Status Inquiries
To track your order, use the tracking number provided in your confirmation email. If you haven’t received a tracking number within seven business days, contact us at info@tinuselight.com or call +852 46571205 for assistance.

G. Address Changes
Once your order has been shipped, we are unable to change the delivery address. If you need to modify the address, please contact us within 24 hours of placing your order at info@tinuselight.com or call +852 46571205.

H. Cancellations
You may cancel your order anytime before it has been shipped. If the order has already been dispatched, please refer to our refund policy for further instructions.

I. Damaged Parcels
If you receive a damaged parcel, we recommend rejecting the delivery and immediately contacting our customer service team. If the parcel was delivered in your absence, please get in touch with customer service for guidance on the next steps.

For further assistance or inquiries, feel free to contact our customer service team at info@tinuselight.com or call +852 46571205.